• In the Nautilus project in the Operations Control Center workstream, we need to establish a way of working and a process for how we work effectively with monitoring data in a central 24/7 team and the monitoring data created based on configurations coming from product teams

• It is also necessary that we have a working process to deal with quality issues on alerts coming from these different teams.

• We also need to establish a process for how the teams need to provide alerts and also instructions so that a central team can work with it effectively and support the product teams as best as possible in their 24/7 operations.

• Here we need someone who is very experienced in operations and how to work with monitoring data within a central 24/7 monitoring team in large corporations to guide us and establish the necessary processes and have good feedback loops with the consuming product teams.

• Deep Technical Understanding of Monitoring Platform is a must, like NewRelic, SPLUNK, Uptrends, AppDynamics.

Milestones:

• Establish 1st Version of the process on how to react on Alerts for Team Operations Control Center until 30.09.2024

• Establish 2nd Version of the process on how to react on Alerts for Team Operations Control Center until 31.12.2024

• Establish review process for Alerts to ensure high Quality until 31.10.2024

• Establish feedback loop with Product teams for Continous Improvement 31.10.2024

Sprache: Deutsch und Englisch